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Privacy at angka tarung – How We Keep Your Account Safe

When you open an account with us, your personal information and payment details are protected from the moment you deposit via DANA, OVO, GoPay or QRIS through to…

Account SecurityPayment PrivacyData Transparency
angka tarung Privacy at angka tarung – How We Keep Your Account Safe
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Live Chat

Open your account and head to the Help tab in the lobby. Our support team in Jakarta responds to privacy questions during operating hours, usually within minutes.

Email

Send a detailed request to our support address and include your account email. We aim to respond to data access or deletion requests within 14 days.

Account Settings

Log into your account, go to Settings, then Privacy & Security. You can review what data we hold and request changes directly from there.

HOW WE HANDLE IT

Data Security and Your Rights

Encrypted Transactions

Every deposit and withdrawal—whether via DANA, OVO, GoPay, QRIS or bank transfer—is encrypted end-to-end so your payment details never travel unprotected across the internet.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences and prevent fraud. You can manage cookie settings in your browser; some lobby features may not work if you disable them.

Account Verification

When you request a withdrawal, we verify your identity using the details you provided at registration. This check protects your funds and keeps your account from unauthorized access.

Data Retention

We keep your account data for as long as your account is active, plus up to 7 years after closure for financial record-keeping, depends on local law for specific timelines.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS partners), identity verifiers and local authorities where local law requires it. We never sell your information.

Your Right to Access

You can ask us for a complete export of your personal data, request corrections to your profile, or ask us to delete your account. Contact support to initiate any of these requests.

Privacy Policy FAQs

We keep your personal details and transaction history for 7 years after closure for audit and legal purposes, depends on local law. You can request deletion of non-essential data; some records must stay for financial compliance.

Yes. Every deposit is encrypted and routed through secure payment gateways. We never store your full card or wallet credentials; payment partners handle sensitive data directly. Your account shows only transaction amounts and dates.

No. We share data only with our payment processors, identity verifiers and authorities where local law requires disclosure. We do not sell, trade or share your information for marketing or third-party use.

Log into your account, go to Settings > Privacy & Security, and select 'Download My Data'. Or contact our support team via live chat or email. We send a complete data export within 14 days.

We use essential cookies to keep you logged in, preferences cookies to remember your settings, and analytics cookies to detect fraud and improve performance. You can disable non-essential cookies in your browser settings.

We keep withdrawal records, including payment method (DANA, OVO, GoPay, QRIS or bank transfer), amount and timestamp, for 7 years. This helps us resolve disputes and comply with financial regulations.

Contact our support team and request account deletion. We remove your personal profile data within 30 days; financial records stay for 7 years as required by law. Depends on local law for exact retention timelines.