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Our Terms Shape Your Experience Here

When you open an account with angka tarung, you're agreeing to the rules that keep your deposits safe, your withdrawals fast, and your access clear.

Account security & verificationPayment processing & withdrawal timelinesDispute resolution steps
angka tarung Our Terms Shape Your Experience Here
REACH OUR TEAM

How to Contact Us About These Terms

Questions about our Terms & Conditions or how they apply to your account? Our support team is here to clarify. You can reach us through the channels below, and we'll explain your rights, answer questions about account closure or data requests, and guide you through any formal disputes.

Team online

Live Chat

Open a chat window inside your account lobby. Our team responds during business hours from Jakarta, Monday to Friday 09:00–18:00 Western Indonesian Time (WIB).

Email Support

Send detailed questions to our support inbox. We reply within 24 hours with clarifications on terms, account policies, or withdrawal verification steps.

Account Settings

Access your account settings on desktop or the mobile app to review your deposit and withdrawal history, verify your personal data, and check your account status.

YOUR DATA & SECURITY

How We Protect Your Information

Keeping your account and payment details secure is central to our Terms & Conditions. We use industry-standard encryption for all data transfers, verify your identity before processing withdrawals, and never share your…

Data Encryption

All DANA, OVO, GoPay and QRIS transactions and account login credentials are encrypted end-to-end. Your data is stored on secure servers located within Indonesia.

Identity Verification

We verify your name and ID number when you register and again before your first withdrawal. This protects you and ensures compliance with Indonesian financial oversight rules.

Withdrawal Holds & Review

Large withdrawals or unusual account activity may trigger a review before funds clear. We notify you by email and live chat if this happens, and explain the timeline.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your game preferences, and track gameplay for fraud detection. You can manage cookie settings in your browser or account preferences.

Data Retention

We keep your account data, transaction records and identity documents for seven years after account closure, as required by Indonesian banking and anti-money-laundering rules.

Data Request & Correction

You have the right to request a copy of your personal data or ask us to correct errors. Email support with your request and we'll send a verified response within 14 days.

Frequently Asked About These Terms

Real questions from account holders about how our Terms & Conditions work in practice. If you don't see your question answered here, reach out to our support team via live chat or email and we'll clarify.

Yes. You can close your account at any time by emailing support or using the account settings menu. We'll process your request within 48 hours and confirm your closure in writing. Any outstanding balance will be withdrawn to your registered payment method.

Breaches like fraud, collusion, or use of automated tools can result in account suspension or permanent closure. Your funds may be frozen pending investigation. We'll contact you by email and live chat to explain the violation and next steps.

Contact our support team within 30 days of the disputed transaction. We review your account logs, game history, and payment records. Most disputes are resolved within 7 business days, and we'll explain our findings by email.

If we change terms materially, we'll email you 30 days in advance. You can request account closure before the change takes effect. If angka tarung ceases operations, we'll return all account balances to your registered payment method according to Indonesian financial law.

Yes. Indonesian law requires identity and address verification for all active accounts. You'll upload these during registration or before your first withdrawal. We keep this data secure and use it only for compliance and fraud prevention.

No. Your account is personal and non-transferable. If we detect unusual activity or someone else using your credentials, we'll lock the account. You're responsible for keeping your password private; we won't cover losses from unauthorised access caused by shared credentials.

DANA, OVO, GoPay and QRIS withdrawals usually clear within 15 minutes after verification. Bank transfers may take 1–3 business days depending on your bank. We'll show you an estimated timeline in your withdrawal confirmation.